Shipping ProtectionUpdated 22 days ago

Good news! We now offer Shipping Protection. This is an optional add-on presented in cart and at checkout that allows you the option to protect your orders against loss, theft, or damage in transit when selected.

If you purchased Shipping Protection and have experienced a delivery issue, please visit https://yisebeauty.com/apps/returns to initiate a claim. Simply follow the prompts to complete your claim. 

After the claim has been created, please be on the lookout for a confirmation email that the claim was submitted successfully followed by a "needs additional information" email (if needed). If no further details are requested, you will receive resolution notification in 24hrs or less. In rare instances, more time of 1-5 days may be needed for review. 

Before you file a claim:

• If your order claim is that of "lost in transit", with no further transit scans showing movement, please wait 15 days from the date the order was placed before filing a claim. Orders will not be eligible to claim until 15 days has passed.
• If your order was marked delivered by carrier, claims are eligible 1 day after the delivery scan, up to 30 days within noted delivery date. Claims submitted past 30 days will be ineligible for coverage.
• Coverage is not provided for:
  • Incorrect shipping address entered at checkout
  • Buyer’s remorse
  • Delivery delays or late arrivals
  • Issues unrelated to shipping

*Ship Protect claims are currently resolved via a refund to the original form of payment. At this time, replacement orders and store credit are not offered as claim resolutions. If your claim was approved and you wish to place a new order, we're happy to honor any discount applied to your original order by issuing a retroactive price adjustment, provided the new order matches the items included in the approved claim. If you have any questions, our team is happy to help at [email protected].