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Hours of Operation

For press or collaboration inquiries, please contact hello@yisebeauty.com. For product or order support, contact Customer Support.

Press Inquiries

For product or order inquiries, email help@yisebeauty.com or call +1 866-717-1436. We will get back to you as soon as possible.

Get in contact with us!

Meet Dottie! A YISE ("wise") woman that can offer advice...your ultimate problem solver!

Questions about your order? Need skincare advice? We've got you covered. Contact us M-F 9am to 5pm PST.

YISE Beauty

General Inquiries

Where is my order?

What forms of payment do you accept?

Can I edit or cancel my order?

Do you have discounts?

Can I send someone a gift card?

Where is my gift with purchase?

Price Adjustment Policy

Promotion and Discount Codes

Vacation Glow Highlighter Stick Gift with Purchase

Xtreme Glow Peptide Serum (5ml) Sample Promotion

Kelly Clarkson Show: YISE Beauty Gift Voucher Giveaway

Jeff Lewis Live Promotion Details

New Customer Exclusive: Xtreme Glow Dewy Peptide Serum Deluxe Sample

The YISE Beauty Summer Sale - Up To 30% Off

Shopping + Orders

When will my order ship?

Which shipping methods do you use?

Where do you ship?

Do you ship internationally?

Do you sell in any brick and mortar stores?

Do you ship to APO/FPO addresses?

How can I track my order?

Shipping Protection

My package is lost or stolen. What do I do?

Shipping + Delivery

How do I know which products I should use? Do you make recommendations?

Which products should I use in the morning? What about at night?

Are your products cruelty free?

What if I have a reaction to a product?

Are your products scented?

I have an allergy. Are your products right for me?

Are your products safe if I’m pregnant or breastfeeding?

Will my products expire? What is the shelf life?

Do you use parabens? What ingredients do you avoid?

How can I learn more about specific ingredients?

I’ve just had a laser/peel, injections or other treatment with my dermatologist. Is it safe to use your products?

Do you have more information about the active ingredients in your formulations?

How long will my products last?

Where can I learn more about your sunscreen?

Is the Skin Glow SPF 30 Primer non-comedogenic?

How long until I see results?

The product I want is out of stock - when will it return?

Products + Ingredients

What is your return and exchange policy?

My product arrived damaged. What should I do?

What should I do if I received an incorrect order?

Returns + Refunds

How do I join the YISE Ones Loyalty Program?

How does the YISE Ones Loyalty Program work?

How can I earn points?

How do I redeem my points?

What happens to my points if I need to make a return?

How do I check my points balance?

Do my points expire?

When do new points post to my account?

I left a review and I don't see my points?

How do I get my Birthday Reward?

How do I get early access to products and promotions?

Can I combine promo codes and points at checkout?

Will my tier status expire?

Can I combine my points on a subscription order?

Loyalty Program

What are the benefits to a product subscription?

How do I review or change my current subscriptions?

When will I be charged for my subscription?

If I need to pause or cancel my subscription, how can I do that?

Can I modify or cancel a subscription or recurring order?

How do I switch to the new Ex Pad Refills?

Can I combine Loyalty Rewards points or promo codes on my subscription order?

Product Subscriptions

How does the giftcard work?

What are my payment options for a giftcard?

Is a gift card refundable?

Gift Cards

YISE Beauty Glow Getters Ambassador Program

YISE Beauty Glow Getters Ambassador Program Terms & Conditions